Terms and Conditions

AnProxy Terms of Service

Welcome to AnProxy (hereinafter referred to as "we", "our" or "service")! Please read the following terms of service (hereinafter referred to as "terms") carefully before using the proxy services provided by AnProxy. By visiting or using us Services, you (the "User") indicate that you have read, understood and agree to abide by all the provisions of these Terms.

1. Service description

(1) AnProxy provides high-performance network proxy services, aiming to help users access Internet content securely and anonymously, and improve online privacy and freedom. We provide different levels of service packages. For details on specific functions, restrictions and fees, please Refer to the official website service description.

2. Conditions of use

(1) Users must be over 18 years old or use the service under the supervision of a parent or legal guardian.

(2) Users may not use the service to engage in illegal activities, including but not limited to copyright infringement, spreading malware, sending spam, or invading the privacy rights of others.

3. Subscription and payment

(1) Users need to choose an appropriate subscription plan and complete the payment process. We reserve the right to change prices, but will notify existing users in advance.

(2) All fees must be paid in full before the subscription begins. We process payments through a third-party payment processor and do not store credit card information.

4. Service availability

(1) We strive to ensure the stability and availability of the service, but do not guarantee that it will be uninterrupted, error-free or absolutely secure.

(2) We have the right to suspend or terminate some or all functions of the service at any time for maintenance or other reasons.

5. User Responsibility

(1) Users are responsible for their use of the service, including uploading, downloading or transmitting data.

(2) Any violation of these terms may result in account suspension or termination without refund.

6. Privacy and Data Processing

(1) We are committed to processing user data in accordance with our privacy policy. Please refer to the independent privacy policy document for details.

7. Refund and Cancellation

(1) Our refund policy is clear and customer-focused. If you have used 10% or more of your proxy service (based on traffic volume, IP count, requests, or plan allocation), no refunds will be issued, as the service is deemed partially consumed. However, if your usage is below 10%, you may request a full refund. To do so, simply fill out the refund request form in your account dashboard or contact support. As part of our secure verification process, you must also complete KYC (Know Your Customer) requirements. Once the form is submitted and KYC is successfully verified, we will process your refund to the original payment method within the 15 working days (Exclude holidays and public days).

(2) Refund requests under specific circumstances will be evaluated on a case-by-case basis.

(3) KYC-Verified Refund Policy: To ensure security and prevent fraud, all refund requests on AnProxy are strictly subject to full KYC verification. A refund can only be claimed and processed when the payment method information (e.g., cardholder name, billing details) exactly matches the verified profile information in your AnProxy account. Any mismatch-such as different names, addresses, or payment details-will result in automatic rejection of the refund request. This measure protects both you and our platform from unauthorized claims. Once KYC is successfully completed and the exact match is confirmed, eligible refunds (usage below 10%) will be processed swiftly to the original payment method.

8. Legal jurisdiction and dispute resolution

(1) These terms are governed by the laws of our location. Any disputes arising from the service should first be resolved through friendly negotiation. If the negotiation fails, it will be submitted to the court with jurisdiction where we are located for litigation.

9. User Rights

(1) We reserve the right to modify these terms at any time. The modified terms will take effect after they are posted on the website. Continued use of the service is deemed to accept the modifications.

(2) For major changes, we will notify users in advance via email or website announcement.

10. Contact us

(1) If you have any questions or feedback, please contact us via support@AnProxy.com.